Hospitality
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Samsung LYNK Cloud
The ultimate guestroom management solution.
Samsung LYNK Cloud offers a completely scalable, cloud-based solution for monitoring, managing and maintaining your entire fleet of guestroom TVs.
KEY FEATURES
- Analyze what guests engage with, including TV and OTT content usage
- Gain valuable insight regarding where guests enter or exit promotions.
- Manage all the devices across multiple sites online.
- Remotely control display settings from anywhere.
- Reduce the need for on-site or engineering visits.
- Check for errors in real-time to ensure no downtime.
Know exactly what’s going on with each device in real time.
Automatically capture info on each connected device, track firmware versions, push TV configuration settings and more. Samsung LYNK Cloud solution allows for real-time monitoring of devices, as well as multi-site monitoring which can observe any site in the world across a network, ensuring hotels can detect errors regardless of location and resolve accordingly. By avoiding downtime, guests will remain engaged and satisfied with their stay. In addition, LYNK cloud’s monitoring capabilities can provide hotel managers with guests’ check-in and out information, ensuring they always have full visibility of guest activity to maintain efficient hotel operation.
Allow guests to access OTT content they’re guaranteed to like.
Samsung LYNK Cloud solution features a powerful, yet easy-to-use content management platform. With support of web-based content creation, efficient content deployment and powerful multimedia hosting of large video and image files, managers can create and distribute impactful content across locations. With custom preview capability, hotels can also set custom content as the preview page of the on-screen hotel application, displaying the latest hotel promotions and increasing guest engagement. Additionally, in-room TV’s can be used to support interactive content which can lighten the load on hotel staff by creating a digital concierge or other interactive tools, helping receive and respond to common requests such as taking dining orders or booking onsite services.
Simplified content creation and deployment
LYNK Cloud’s content creation tool features an intuitive user interface, supports web-standard based content, and can open and import external HTML content. LYNK Cloud also features powerful multimedia hosting with the ability to upload and stream image and video files of nearly any size. In addition, hotel managers are able to set custom content as the preview page of the on-screen hotel application. This means any hotel can showcase its most engaging content to each guest, share the latest promotions and maximize hotel revenue. HTML-based easy content management allows for easy video uploads, images and GIFs, use provided content framework and templates that support HTML5/Javascript, and use the Open API platform to incorporate interactive modules for ordering, booking and more.
Informed insights for increased revenue
Analyze what guests engage with, analyze TV and OTT content usage, and gather valuable insight regarding where guests enter or exit promotions. Samsung LYNK Cloud allows hotel managers to deliver more appealing promotional content based on integrated guest data available through the hotel PMS. By analyzing guest behaviors such as what content they watch on TV, which applications they use, and which hotel information they are interested in during their stay, LYNK Cloud can help managers to uncover valuable business insights. Based on these insights, the hotel can provide relevant, personalized content to guests, which will increase engagement and ultimately revenue too.
Flexibility of three different license options
Compatible with any TV or infrastructure with the Catapult Tech Set-Top-Box (STB).
Native compatibility with Samsung’s RU750 Hospitality TV Series.
Hotel Artificial Intelligence
Relay – Delivery Robot
Delighting Guests. Helping Staff. Boosting Revenue.
Count on Relay to handle the time-consuming task of room deliveries quickly, safely, and reliably. Able to operate elevators and navigate crowds, Relay increases revenue and productivity while improving the guest experience. Ask about Relay hotel artificial intelligence.
Introducing Volara
Volara is the expert in voice-automated hotel guest engagement.
Volara is THE provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests’ engagement is personal and remarkable. Volara hotel AI enables you to serve your guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward your brand. We offer our hospitality industry partners a full-service solution. You can rely on our expertise to provide a truly seamless and extraordinary guest experience!
Volara voice-automated hotel guest engagement
Introducing Volara
Volara is the expert in voice-automated hotel guest engagement.
Volara hotel guest engagement is THE provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests’ engagement is personal and remarkable. This voice controlled speaker enables you to serve your guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward your brand. We offer our hospitality industry partners a full-service solution. You can rely on our expertise to provide a truly seamless and extraordinary guest experience!
- Customized Software
- Tailored Collateral
- Analytics & Data
- Branded Software
- Set Up & Support
- Administrative Tools
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CUSTOMIZED SOFTWARE
Volara’s proprietary voice-based guest engagement software customized to your property. Work with our team to create custom responses to guest questions. Populate information about your hotel, recommendations and more. Create custom answers & information with recommendations and local information. Your Administrative Portal allows you to fully-manage the Volara software, enabling you to change answers in real-time. Write and record answers that reflect your property and its unique personality. Your staff can easily adjust the responses in real-time. Voice becomes an extension of your brand. Plus, it works with any natural language processing hardware and enables a consistent guest experience across a portfolio of different properties, each with unique requirements with respect to language, entertainment, and price.
BRANDED HARDWARE
Let KniTec help you choose the hardware that’s right for your property’s aesthetic, budget, and specific needs. Volara offers custom wraps to fit your existing decor. This sleek modern hardware fits seamlessly into any hotel room. Specially designed wraps will turn a functional device into a beautiful piece of art that is aesthetically consistent with your rooms. Volara has advance access to new hardware from the leading providers in bulk with short lead times. Brackets are available to supplement the devices. Potential for wall, ceiling and table mounts.
SETUP & SUPPORT
From the pre-launch phase through to solution optimization, we are right there with you. We ensure each device is connected and placed in accordance with best practices to ensure uptime, increase utilization, and deter misuse and loss. While our devices are easy-to-set up, we’ll never make you go it alone. Our technical team – in collaboration with your staff – will handle delivery, device placement in each guest room and connection to your management portal through the hotel’s wireless internet. No hard wiring is required. Regular improvements from the cloud ensure your software is always up-to-date as the technology evolves. Our team of experts will provide your staff training and resources to fully manage the deployment, but ongoing support is always available to address any questions.
TAILORED COLLATERAL
We work with you to create all the assets that you need to support your new Voice Engagement Solution. From front-desk hand outs to in-room collateral, we create beautiful, unobtrusive materials that incorporate proven best practices and make your brand shine. Choose the collateral options that make sense for your property – from rack cards and business cards to table tents and brochures. The beautiful design will make you want to showcase Volara. Plus, it is made with high quality materials, the finest paper and printing processes, all come together to exceed your brand standards.
ADMINISTRATIVE TOOLS
Your software is in your hands with the admin panel we provide. Your staff can easily adjust the software responses in real-time to account for changes in your information (like special events) or update daily deals. Your The sekf managing Admin Panel allows you to fully-manage the Volara software, enabling you to change answers in real-time. Create staff accounts with special permissions to allow editing of specific answers within the Volara app
The Interaction Log allows you to monitor every interaction in real time, so you know what your guests are saying and can meet there every need.
ANALYTICS & DATA
Volara is a business tool that helps you better understand, engage and serve your guests. With additional insight about their interests, demands and changing needs you’ll have the data you need to make guest services decisions that will create loyalty and differentiate your property. We give you the most relevant metrics at a glance – actionable insights that allow your management team to make better decisions. Create custom reports for your departments that will help them better prepare for and meet guest demands. See how the questions being asked on your property compare to those being asked on properties across the globe.
Nevaya TV
nevaya tv
Generate Revenue
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- In 2017, an exclusive nevaya tv campaign for Best Western Plus venue, Blunsdon House Hotel increased business for their on-site restaraunt by 24%.
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- For the Summer 2016 opening of City Park Hotel in Reykjavik, Iceland, our silver nevaya tv package was delivered in collaboration with Svar Technology, delivering photos, logos, colors, and messages across six languages while adhering to brand guidelines.
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Promote Your Brand
With fully customisable content management, Nevaya TV offers the ideal opportunity for communicating your business. Communicate directly with guests by creating a custom network of CMS pages dedicated to F&B outlets, spa services, loyalty schemes, and menu display.
Complete Control. Easy to Use.
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- Analytics tailored to your needs. The Nevaya TV cloud-based technology delivers a reliable service and complete control for your venue.
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- Health Check. View the status of your television network and viewer analytics.
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Beautifully Bespoke User Interface.
Customize color schemes, adapt layouts and display logos to effectively communicate and represent your brand.
Interactive Program Guide.
Enhance your guest experience with intuitive interactive program guides, including premium content with Nevaya TV cloud based business solutions.
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TV/Phone/Internet
Partnered with the Top National Providers
Knitec can offer every service available at your properties location:
TeleAdapt
INQUIRE TO BUY
RoomCast is an “over-the-top” streaming solution that is simple to setup and will work along side your existing TV system. Guest’s private information is never exposed and personal area network ensures content streaming is contained to each guest room. Inquire about this innovative hotel streaming solution.
Let Guests Stream Their Entertainment
One press of the Roomcast dial brings up Roomcast on the TV, where guests will discover a private personal area network. After joining they can open any cast-enabled app and tap the Cast button to display their favorite content on the big screen. Everything is controlled from the guest’s phone or tablet, using the mobile apps they already know and love. They can even keep using their phone for other things without disrupting what’s playing.
Compatible Devices
TeleAdapt RoomCast is compatible with the devices that guests travel with including iOS and Android phone, tablets and laptops running the Chrome browser.
HOW IT WORKS
Simple For Guests
One press of the RoomCast dial brings up RoomCast on the TV, where guests will discover a private personal area network. After joining they can open any cast-enabled app and tap the Cast button to display their favorite content on the big screen. Everything is controlled from the guest’s phone or tablet, using the mobile apps they already know and love. They can even keep using their phone for other things without disrupting what’s playing.
Simple For Hotels
TeleAdapt RoomCast is an “over-the-top” streaming solution that is simple to setup and will work along side your existing TV system. Guest’s private information is never exposed and personal area network ensures content streaming is contained to each guest room. And yes, it works on both Android and iOS devices. It couldn’t be simpler: join the room network, launch your favorite cast-enabled app and cast
INSTALLATION
A Simple Add-On
RoomCast is an “over-the-top” streaming solution that works along with any existing in-room TV or video system. The solution works without head-end equipment; simply connect a RoomCast box to the TV and set the RoomCast controller on the nightstand. The RoomCast box connects to the TV (HDMI), to the Internet (Ethernet) and to power and then hides securely out of site. RoomCast includes an 802.11 wireless access point which is activated on demand, generating a unique WPA passcode. The Chromecast inside the RoomCast box is preconfigured and immediately discoverable upon joining the personal area network for simple plug and play installation.
The Solution Includes:
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- RoomCast Set-Top Box
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- Mounts under or behind desk, or behind TV
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- RoomCast Set-Top Box
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- RoomCast Dial
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- Place at the nightstand, the desk, or next to the TV
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- RoomCast Dial
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- Hotels’ Existing TV
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- Tap on the dial to discover RoomCast
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- Hotels’ Existing TV
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- Guests’ Mobile Device
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- Smartphones including iPhone and Android, tablets and laptops with Chrome browser
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- Guests’ Mobile Device
Electronics
Alarm Clocks & Chargers
These convenient solutions will provide your guests with easy-to-find charging outlets and alarm clocks solutions for every type of budget and hotel. Here are professional hospitality products to enhance your guests experience.
Casting Solutions
We offer an innovative, affordable way to upgrade hotel in-room entertainment offerings which enables guests to effortlessly mirror and stream content from their mobile devices to the in-room TV.
LED Lighting
Are you looking for energy efficient low-voltage LED lighting for hotels. More than just bright and decorative in any environment, Going LED is forecasted to save hundreds to thousands of dollars in electricity costs
Presentation Systems
Successful meetings are all about confidence. With these wireless presentation systems, users can simply share what’s on their laptop or mobile device, on the presentation screen. No cables, no set-up, no waiting to join in.
Projectors
Our projectors use DLP® technology, using millions of mirrors to produce high quality imagery which does not suffer color degradation over time, as sometimes experienced in other projector technologies.