Volara Voice-Automated Hotel Guest Engagement
Volara is the expert in voice-automated hotel guest engagement.
Volara hotel guest engagement is THE provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests’ engagement is personal and remarkable. This voice controlled speaker enables you to serve your guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward your brand. We offer our hospitality industry partners a full-service solution. You can rely on our expertise to provide a truly seamless and extraordinary guest experience!
- Customized Software
- Tailored Collateral
- Analytics & Data
- Branded Software
- Set Up & Support
- Administrative Tools
With Alexa for Hospitality, Marriott adds Amazon to the guest experience
According to a recent article on HotelManagement.net, Amazon is coming to a Marriott guestroom near you.
Nearly seven months after announcing Alexa for Business, Amazon has launched Alexa for Hospitality, a new program that provides hoteliers with an Amazon Echo to act as a voice-activated virtual concierge in each room.
“Alexa for Hospitality is a set of tools that will let hotels build immersive experiences with Alexa right into the hotel context, the brand context and the guest stay,” said Amazon VP Daniel Rausch at a New York preview of the program’s functionality. The platform offers integrations with back-office systems, housekeeping, the concierge and front desk—all services that hotels are already offering, he said—and making them accessible through voice interaction.
Over the last few months, Amazon quietly installed Alexa devices in a few hotels like the Wynn Las Vegas as part of a pilot program to gauge guest feedback, said Rausch. “It’s given us some data to know that we should lean in even more and double-down,” he said. According to Rausch, almost 90 percent of customers that have used an in-room Alexa rated it between “good” and “excellent” on feedback surveys, and more than 70 percent of guests said that when booking hotels in the future, they would choose Alexa-enabled rooms if they were available. The guest feedback was then used to develop the hospitality-specific program for a broader scale, and the updated platform is ready to roll out.
- Industry-Leading Shipping Speeds
- Competitive Price Matching
- Secure Checkout and Processing